1zbet FAQ – All Your Questions Answered

No. Under 1zbet's policy, each person is allowed only one account. If multiple accounts are detected, all of them will be suspended and balances may be forfeited. Keep one account registered with your own details.

If you don't receive the OTP, first check your network connection. Make sure you entered the correct mobile number. Wait a moment, then click the "Resend OTP" button. If it still doesn't arrive, register with an email address or contact live support.

You can update your mobile number, email, password, and personal details anytime from Profile Settings. To change your registered full name, however, you'll need to contact the support team and submit your KYC documents.

Go to Profile > Verification. Upload photos of the front and back of your national ID or passport. A selfie may also be required. Verification is typically completed within 24–48 hours. Your withdrawal limit increases once verified.

To close your account, email support@1zbet.bio or submit a request via live chat. Make sure to withdraw any remaining balance first. You can also temporarily suspend your account through the Responsible Gaming options.

On the login page, click the "Forgot Password?" link. A reset link or OTP will be sent to your registered mobile number or email. Use it to set a new password. The whole process takes under 3 minutes.

Five consecutive incorrect password attempts may temporarily lock your account for 30 minutes. A password reset will restore access. If the lock is due to KYC or another reason, contact the support team.

A 100% welcome bonus is automatically applied to your first deposit after registration. Make sure the bonus option was active when you registered. A minimum deposit of ৳500 is required to qualify. The bonus comes with its own wagering requirements.

No, bonuses cannot be withdrawn directly. Each bonus comes with wagering requirements — typically 30–40x the bonus amount. Once the requirements are met, any winnings from the bonus can be withdrawn.

When selecting a payment method on your bet slip, you'll see a "Free Bet" option. Choose your available free bet from there. Any winnings from a free bet are added to your bonus balance and are subject to wagering requirements.

Weekly cashback is credited every Monday based on the previous week's net losses. You can typically receive 5%–10% cashback. Visit the promotions page for the latest details.

There is a "Promo Code" field during registration — enter your code there. A promo code option may also appear at the time of deposit. Entering a valid code unlocks extra bonuses or special offers.

You earn loyalty points on every bet placed. Once you accumulate enough points, they can be converted into bonus funds. Check your point balance and redemption options under Profile > Loyalty.

Every bonus has an expiry period (typically 7–30 days). If the wagering requirements are not met within that time, both the bonus and any winnings from it will be forfeited. Always read the bonus terms carefully.

1zbet supports deposits via Mobile Pay, Nagad, Rocket, and various bank transfers. All methods are credited instantly. The minimum deposit is ৳500.

Mobile Pay and Nagad withdrawals are usually processed within 15–30 minutes. Bank transfers may take 1–2 business days. Your first withdrawal may require KYC verification.

The minimum withdrawal is ৳500. The maximum withdrawal limit depends on your account's verification level. Fully KYC-verified accounts have significantly higher withdrawal limits.

Refresh the page — in most cases the balance appears within 5 minutes. If it still hasn't arrived, contact live chat with your transaction ID or a screenshot. The support team will resolve it promptly.

1zbet generally does not charge any withdrawal fees. However, mobile banking providers (Mobile Pay/Nagad) may apply their own transaction fees, and bank transfers may incur charges from the bank itself.

Yes, they are separate. Withdrawals can be made directly from your main balance. Bonus balance can only be used for betting; it converts to your main balance only after the wagering requirements are met.

The maximum deposit limit depends on your payment method and account verification level. In general, you can deposit up to 50,000 BDT per day. Contact support for more details.

Withdrawals are typically rejected due to incomplete KYC, unmet bonus wagering requirements, or incorrect bank details. You'll be notified of the reason by email. Simply resolve the issue and submit a new withdrawal request.

1zbet offers betting on over 30 sports including cricket, football, kabaddi, tennis, basketball, volleyball, hockey, and badminton. E-sports betting is available too.

Live betting means placing bets while a match is in progress. Odds update in real time. Go to the "Live" tab in the Sports section, pick an ongoing match, and place your bet on your preferred market.

Once a bet is confirmed, it generally cannot be cancelled. However, certain markets offer a "Cash Out" option that lets you settle your bet before the match ends. The Cash Out feature is accessible from your bet slip.

1zbet uses decimal odds. For example: a 100 BDT bet at odds of 2.5 returns 250 BDT if you win (stake included). The higher the odds, the lower the chance of winning — but the greater the reward.

Yes, 1zbet supports accumulator (parlay) bets in addition to single bets. Adding multiple matches to your bet slip multiplies the odds together. Win all selections and you walk away with a much bigger payout.

If a match is cancelled or abandoned, all bets on that match are voided and stakes are refunded. In an accumulator, if one match is cancelled, it is removed and the remaining selections are recalculated.

The minimum bet at 1zbet generally starts from 10 BDT. Maximum bet limits vary by market and event. The maximum allowed amount is shown on the bet slip.

app page Go to the app page and download the Android or iOS version. On Android, download the APK file and install it — make sure "Unknown Sources" is enabled in your phone's settings. On iOS, install directly from the App Store.

On Android, go to Settings > Security > Unknown Sources and enable it. Check that you have enough storage space. If an older version is installed, uninstall it before installing the new one. If the issue persists, use the browser version.

Yes, the app and website share the same account. Your balance, betting history, and bonuses are all synced. Logging in from any device will show the same information.

Go to the app's Settings > Notifications section to enable or disable notifications as you prefer. You can also manage app notifications directly from your phone's settings.

You'll receive an automatic notification when a new update is available upon opening the app. Or App Page Download and install the latest version from the app page. There's no need to uninstall the previous version first.

Close and reopen the app. Try restarting your phone. Clear the app cache (Settings > Apps > 1zbet > Clear Cache). If the problem persists, uninstall the app and reinstall the latest version.

Yes, 1zbet uses 256-bit SSL encryption to secure all transactions and personal data. The platform operates under an international license and undergoes regular security audits.

Immediately email support@1zbet.bio or notify us via live chat. Reset your password and verify your registered mobile number. The support team will secure your account and begin an investigation right away.

Go to Profile > Security Settings > Two-Step Verification. Enable 2FA using your mobile number or an authenticator app. From then on, each login will require an additional verification code.

If it wasn't you, change your password immediately and log out of all devices. Notify the support team right away. If you did log in yourself, confirm "This was me" from your own device.

Use a password of at least 8 characters. Combine uppercase and lowercase letters, numbers, and special characters (!@#$%). Avoid using your date of birth or name. Change your password every 3 months.

No. 1zbet does not sell or share your personal information with any third parties. Your data may only be used where necessary for payment processing or legal obligations. Learn more Privacy PolicyRead more.

There are three ways to get in touch: Live Chat on the website or app (fastest), email at support@1zbet.bio, or via the Telegram channel. Live chat responses typically come within 2–5 minutes.

Yes, 1zbet offers Bangla-language support 24/7. Support agents specially trained for Bangladeshi bettors are available at all times.

To file a complaint, send a detailed email to support@1zbet.bio. Include your account ID, a description of the issue, and any screenshots — this helps us resolve it faster. You can typically expect a response within 24 hours.

After submitting a complaint by email, you'll receive a ticket number. Use that number to follow up via live chat or email. You'll also receive email notifications for every update on your case.

Responsible Gaming You'll find full details on that page, covering deposit limits, self-exclusion, and resources for getting help with problem gambling.